Support & FAQ

Get help with RunCoached.

Answers about your plan, Health data, and the way RunCoached works.

Start with the guide

Understand what
RunCoached is showing.

The guide explains each reading, the data it needs, and the limits of what it can tell you.

Personal support is not open yet. A private request form will be added here.

RunCoached cannot see my runs.

Open Apple Health and check RunCoached’s read permissions. Confirm that the run appears in Health.

A run recorded in another app must reach Apple Health before RunCoached can read it.

Do I need a RunCoached account?

No. RunCoached builds and adjusts your plan on your phone.

A training reading is missing.

Each reading needs enough usable history. Missing data is not a failed workout.

Why did my plan change?

Open the run in RunCoached and read its explanation. The guide explains the rules behind plan changes.

What happens after a break?

Your return depends on how long you were away and whether you kept running.

Does a chatbot choose my runs?

No. Rules choose your sessions, distances, paces, and limits.

When available, Apple’s on-device model is used only to read and categorize text you enter. It extracts details such as recurring runs for your plan.

When can I download RunCoached?

RunCoached is currently in limited alpha testing. Beta testing and full release dates have not been announced.

Where can I ask about privacy?

A private request form will be available here before the public release.